If you are unsatisfied with your current HVAC service provider, or you are questioning their practices, then this is the blog for you. Some companies act in suspicious waysHere are some common red flags for HVAC companies to avoid when it comes to trusting them with your services.
Multiple Returns for Same Issue
Problem still isn’t getting fixed? Even after multiple visits? There is an underlying issue, and it’s not your equipment. If this is happening, it is time to begin questioning competency. Perhaps there was a wrong diagnosis, or an incorrect part was installed. These are issues that should be brought forth. If you suspect the issue isn’t getting resolves, call another company for a second opinion.
Not Showing Up When Promised
Communication is key when scheduling an appointment. It is expected that the service will happen within the arrival time given. We like to give an arrival time between 2 hours. This ensures that the customer knows approximately when we will be there. Emergencies do happen, and it does get frustrating when a time is set and there is no service. But a good company will always try to reach out if there is a change in appointment time. Whether its earlier or later, the company should be in touch no matter what.
Unclear Explanations of Repairs
Our technicians are wel
l-equipped with the knowledge to not only fix an issue, but to be able to explain it to the customer. If your HVAC company is unable to explain your repairs clearly, then maybe they don’t fully understand the material themselves. Customers are not meant to understand the repair in all its capacity, but being able to comprehend the issue is important in ensuring a reliable and effective service.
Long Wait Times
Appointment scheduling for service, especially for emergencies, shouldn’t be scheduling multiple weeks out. A company that cares about your comfort will make time, even amidst an already busy schedule. Poormans believes in these practices, and whether you have no heat in the winter, or no air in the summer, emergency appointments are our top priority.
Pushing Sales
All units must reach their end at some point. But if you don’t believe your unit is due for replacement, and you are getting pushed to do so, this is a red flag. These untrustworthy companies make money off sales, so its pushed when it shouldn’t be. Remember, these systems should last around a give or take of 15-25 years, depending on brand and how well it’s maintained. If it’s way before that time period, and the company you called is telling you to replace, please consider getting another opinion.
Unreal Advertising
We believe it says a lot about a company’s practices when something is advertised and not actually given. For example, the word “free” is hidden behind elevated prices on everything else. “Free diagnostic”…with repair. “Free unit”…with purchase of another unit at inflated cost. Do not fall for these marketing gimmicks. If it sounds too good to be true, then it is.
In conclusion, there are many common red flags for HVAC companies that you have to look out for. If you are unhappy with your current HVAC company, get another company out just to see how they do business differently. Get a basic understanding of HVAC practices so that you know what to compare them to. Poormans Heating and Air in Fort Wayne, IN is a trusted, locally-owned business that is reliable in effective service, install and maintenance. Click here to see the benefits of supporting a small business like Poormans, and trust us with your next project.